Refund policy
All sales are final.
Because our products are handmade and many items are made to order or customized, Twisted Edge Design does not accept returns, exchanges, or cancellations once an order has been placed.
We also do not provide refunds for:
- Change of mind
- Ordering the wrong item or design
- Incorrect sizing or product selection
- Minor color differences caused by screen settings or the sublimation process
- Normal handmade variations
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at twistededgedesigns@gmail.com as soon as possible after delivery and include clear photos of the item and packaging. An unpacking video is required.
We will review the issue and work with you to determine an appropriate resolution.
Shipping Issues
Twisted Edge Design is not responsible for packages that are delayed, lost, stolen, or delivered to an incorrect address provided by the customer. Please double-check your shipping information before completing your purchase.
Custom & Personalized Items
Please verify all names, wording, colors, photos, and other customization details before submitting your order. We are not responsible for errors in information provided by the customer.
By placing an order with Twisted Edge Design, you acknowledge and agree to this return and refund policy.
This policy does not limit any rights you may have under applicable law.
Contact us at twistededgedesigns@gmail.com